> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getfloa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Quick answers to common questions about Floa

## Getting Started

<AccordionGroup>
  <Accordion title="How do I create my first product?">
    Creating your first product takes 3 steps:

    1. **Enter your prompt** — Describe what you want to teach (1 sentence is fine, more detail is better)
    2. **Choose your niche** — Select from AI-validated Offer Power Zones
    3. **Review & generate** — Floa builds your complete product in 15-20 minutes

    [Follow the complete walkthrough ->](/introduction/getting-started)
  </Accordion>

  <Accordion title="Do I need technical skills or coding knowledge?">
    **No.** Floa is completely no-code. If you can type a sentence and click buttons, you can build a product.

    You don't need:

    * Coding or web development skills
    * Video editing experience
    * Design or graphics expertise
    * Marketing knowledge (we generate that for you)
  </Accordion>

  <Accordion title="What if I've never created an online course before?">
    Perfect! Floa is built for first-time creators.

    The platform guides you through:

    * Market validation (so you know there's demand)
    * Curriculum structuring (we build the learning journey)
    * Content creation (we write scripts, design slides, generate voice-overs)
    * Product packaging (we create your sales page and pricing)

    No prior experience needed.
  </Accordion>

  <Accordion title="How long does it really take?">
    **Total time:** Under 60 minutes to a launch-ready business.

    Breakdown:

    * **Your active time:** 5-10 minutes (input prompt, make selections, customize branding)
    * **Floa's generation time:** 10-15 minutes (AI builds everything)
    * **Ready to sell:** Immediately after generation completes

    <Info>
      **"60 minutes" means:** Your product is built, branded, and ready to sell. It does NOT mean you'll make your first sale in 60 minutes (that depends on your marketing).
    </Info>
  </Accordion>

  <Accordion title="Do I have to show my face on camera?">
    **No.** You never have to appear on camera.

    Floa generates:

    * AI voice-over narration (no recording needed)
    * Slide-based video lessons (no webcam required)
    * Text-based course materials

    Your face, your choice. Most creators never appear on camera.
  </Accordion>

  <Accordion title="Is there a free trial or free tier?">
    **No permanent free tier**, but we occasionally run special trial offers.

    The most affordable way to test Floa:

    * **Starter Plan:** \$27/month (cancel anytime)
    * 1 Product Credit to build your first business
    * Cancel before renewal if it's not for you
  </Accordion>
</AccordionGroup>

***

## Account & billing

<AccordionGroup>
  <Accordion title="What payment methods do you accept?">
    All payments are processed through **Stripe**.

    Accepted methods:

    * Credit cards (Visa, Mastercard, Amex, Discover)
    * Debit cards
    * Digital wallets (Apple Pay, Google Pay)
    * Any payment method Stripe supports in your region

    **Currency:** USD only
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    **Yes.** Cancel anytime with no penalties.

    How it works:

    * Your subscription remains active until the end of your current billing cycle
    * You keep access to all features and credits until renewal date
    * No automatic renewal after cancellation
    * You can reactivate anytime

    <Info>
      Cancel from **Account Settings -> Billing -> Cancel Subscription**
    </Info>
  </Accordion>

  <Accordion title="Do I get a refund if I'm not satisfied?">
    **No refunds** on subscription fees.

    **Exception:** If product generation produces extremely poor output due to a technical issue, contact support for a **Product Credit refund** (not a monetary refund).

    <Tip>
      Start with the Starter plan (\$27/month) to test the platform risk-free. Cancel before your next billing cycle if it's not for you.
    </Tip>
  </Accordion>

  <Accordion title="What happens if I upgrade or downgrade mid-cycle?">
    **Upgrading:**

    * Takes effect **immediately**
    * Your credits reset to the new tier allocation right away
    * A new billing cycle starts from the upgrade date
    * You're charged the new plan price immediately

    **Downgrading:**

    * Takes effect at the **end of your current billing cycle**
    * You keep your current tier's credits until renewal
    * New (lower) credits start after renewal
    * No prorated refunds

    <Info>
      **Example:** You're on Pro (350 AI credits). You downgrade to Starter on Jan 15. You keep 350 credits until your Feb 15 renewal, then drop to 50 credits/month.
    </Info>
  </Accordion>

  <Accordion title="Do you charge my card immediately?">
    **Yes.** Your card is charged when you:

    * Subscribe to a plan (first payment)
    * Upgrade to a higher tier (immediate charge)
    * Renew your subscription (monthly recurring)

    No hidden fees. The price you see is the price you pay.
  </Accordion>

  <Accordion title="Where is Floa available?">
    Floa is available **worldwide** — anywhere Stripe can process payments.

    Supported regions include:

    * United States & Canada
    * European Union
    * United Kingdom
    * Australia & New Zealand
    * Most of Asia, Latin America, and the Middle East

    Check [Stripe's supported countries](https://stripe.com/global) for the full list.
  </Accordion>
</AccordionGroup>

***

## Credits & Usage

<AccordionGroup>
  <Accordion title="What's the difference between Product Credits and AI Message Credits?">
    **Product Credits:**

    * Create complete digital products (courses with 20-30 video lessons)
    * Charged when you submit your initial prompt
    * Starter: 1/month, Pro: 3/month, Scale: 5/month

    **AI Message Credits:**

    * Power AI Agents for marketing, design, and content generation
    * Each agent interaction = 1 credit
    * Starter: 50/month, Pro: 350/month, Scale: 1,000/month

    [Learn more about credits ->](/introduction/credits)
  </Accordion>

  <Accordion title="Do my credits roll over to the next month?">
    **No.** Unused credits do **not** carry over.

    Credits reset on your billing cycle date. Use them or lose them each month.

    <Tip>
      Near renewal with leftover credits? Use them to generate marketing assets, test new product ideas, or create bonus content.
    </Tip>
  </Accordion>

  <Accordion title="What happens if I run out of credits?">
    **Product Credits:**

    * You'll be prompted to upgrade your plan
    * Or wait until your next renewal date

    **AI Message Credits:**

    * Agent features become unavailable until renewal
    * One-time credit top-ups coming soon

    <Info>
      **Need more now?** Upgrade to a higher tier and your credits reset immediately.
    </Info>
  </Accordion>

  <Accordion title="Can I get a refund for unused credits?">
    **No.** Credits are part of your monthly subscription and don't convert to refunds.

    Think of it like a gym membership — you pay for access, not per-use.
  </Accordion>

  <Accordion title="When are credits deducted?">
    **Product Credits:**

    * Deducted **immediately** after you submit your starting prompt
    * Not charged for editing, customizing, or previewing

    **AI Message Credits:**

    * Deducted **per interaction** with AI Agents
    * Each message sent = 1 credit consumed
  </Accordion>
</AccordionGroup>

***

## Product Creation

<AccordionGroup>
  <Accordion title="What if I don't like the output?">
    **If generation fails or times out:**

    * Contact support to get your product credit refunded
    * Retry immediately

    **If output quality is poor:**

    * Contact support with details
    * We'll review and issue a credit refund if it's a technical issue

    <Warning>
      **No refunds for:** Subjective preferences, changing your mind, or unclear prompts. Use our [prompt writing guide](/tips-tricks/effective-prompts) for best results.
    </Warning>
  </Accordion>

  <Accordion title="Can I edit my product after it's generated?">
    **Limited editing available:**

    You CAN edit:

    * Product title and description
    * Pricing
    * Logo and banner images
    * Sales page copy

    You CANNOT edit (yet):

    * Video content or lessons
    * Customer journey structure
    * Scripts or slides

    **Coming soon:** Module-level regeneration and editing.
  </Accordion>

  <Accordion title="Can I choose the voice for my videos?">
    **Not yet.** Voice selection is coming soon in a future update.

    Currently, Floa auto-assigns a professional AI voice based on your product type and audience.
  </Accordion>

  <Accordion title="What languages do you support?">
    **English only** at launch.

    Additional languages coming in future updates based on demand.
  </Accordion>

  <Accordion title="What format are the videos?">
    **1080p MP4** — industry-standard, high-quality format.

    Works on:

    * All major video players
    * Course platforms (when export is available)
    * Social media
    * Websites
  </Accordion>

  <Accordion title="Are there topics or niches Floa won't create?">
    Floa follows **OpenAI's content policies**. We cannot create products for:

    * Illegal activities or services
    * Medical advice without proper credentials
    * Legal advice without licensing
    * Misleading financial schemes
    * Harmful or unethical content

    If your prompt violates policies, generation will fail and your credit will be refunded.
  </Accordion>

  <Accordion title="How detailed does my prompt need to be?">
    **Minimum:** 1 sentence is fine.

    **Recommended:** More detail = better output.

    Include:

    * Your area of expertise
    * Your target audience
    * The transformation/outcome they want
    * Your unique angle (optional)

    [See example prompts ->](/introduction/getting-started)
  </Accordion>
</AccordionGroup>

***

## Ownership & Rights

<AccordionGroup>
  <Accordion title="Do I own the content Floa creates for me?">
    **Yes. 100%.**

    You own all intellectual property rights to:

    * Video lessons
    * Scripts and slides
    * Marketing materials
    * Customer journey frameworks
    * Everything Floa generates for you

    No shared ownership. No royalties to Floa.
  </Accordion>

  <Accordion title="Can I sell my products commercially?">
    **Absolutely.** You have full commercial rights.

    You can:

    * Sell to unlimited customers
    * Set any price you want
    * Keep 100% of revenue (minus platform fees)
    * Scale as big as you want
  </Accordion>

  <Accordion title="Are there watermarks or 'Powered by Floa' branding?">
    **No watermarks.** Your products are fully white-label.

    **However (for v1):**

    * Your sales page is hosted on Floa's marketplace
    * You can link to your Floa sales page from your website

    **Coming soon:** Full export and self-hosting options.
  </Accordion>

  <Accordion title="Can I use Floa outputs for client work?">
    **Yes!** Agencies and consultants can use Floa to build products for clients.

    You're free to:

    * Create products for client delivery
    * Include Floa outputs in your service offerings
    * Rebrand and resell to clients

    **Not allowed:** Reselling Floa outputs as "white-label templates" for others to rebrand and resell themselves.
  </Accordion>

  <Accordion title="Can I modify the content after generation?">
    **Yes.** You own it, so modify however you want.

    You can:

    * Edit scripts and slides
    * Re-record voice-overs
    * Add your own branding
    * Combine with other content
    * Remix into different formats
  </Accordion>
</AccordionGroup>

***

## Technical & Platform

<AccordionGroup>
  <Accordion title="What file formats can I download?">
    **Currently available:**

    * **DOCX** — From AI Agent chats (scripts, outlines, etc.)
    * **PNG** — From AI image generation (logos, banners)

    **Coming soon:**

    * **MP4** — Video lessons from your courses
    * **PPTX** — Slide decks
    * **PDF** — Course materials and workbooks
    * **Full course export** — All assets in one package
  </Accordion>

  <Accordion title="What platforms can I host my product on?">
    **For v1:** Products can only be sold on **Floa's built-in marketplace**.

    You can:

    * Link to your Floa sales page from your website
    * Share your Floa product link on social media
    * Embed your Floa sales page (coming soon)

    **Coming soon:** Export to Shopify, Kajabi, Gumroad, Teachable, Thinkific, and custom domains.
  </Accordion>

  <Accordion title="Which browsers are supported?">
    **Best experience on desktop:**

    * Chrome (recommended)
    * Safari
    * Edge
    * Firefox

    **Mobile:**

    * Product creation works best on desktop
    * **Student portal** (where customers view courses) is fully mobile-optimized
  </Accordion>

  <Accordion title="Do I need a fast internet connection?">
    Not particularly. Floa works on standard broadband connections.

    **Recommended:**

    * 5 Mbps download for smooth generation
    * 1 Mbps upload for logo/banner uploads

    Slower connections may take longer to upload custom assets, but won't affect AI generation speed.
  </Accordion>

  <Accordion title="Are there file size limits for uploads?">
    **Standard limits apply** for logo and banner uploads (typically 5-10 MB).

    For most users, this is more than enough for high-quality images.
  </Accordion>
</AccordionGroup>

***

## Support

<AccordionGroup>
  <Accordion title="How do I contact support?">
    **Starter Plan:**

    * Email: [support@getfloa.com](mailto:support@getfloa.com)
    * Response time: Within 24 hours (EU business hours)

    **Pro & Scale Plans:**

    * Email: [support@getfloa.com](mailto:support@getfloa.com)
    * In-app chat (not live, but faster than email)
    * **Priority support** — responses under 24 hours
    * AI help assistant (coming soon)
  </Accordion>

  <Accordion title="What are your support hours?">
    **EU business hours** (Central European Time)

    Monday–Friday: 9:00 AM – 6:00 PM CET

    We aim to respond to all inquiries **within 24 hours**, even if submitted outside business hours.
  </Accordion>

  <Accordion title="What if my product generation fails?">
    **Handling:**

    1. You receive an error notification
    2. You contact support and request a credit refund
    3. You can retry right away

    **If failures persist:**

    * Contact support with your account email and error details
    * We'll investigate and resolve (usually within 24 hours)
    * Additional credit compensation if it's our fault

    <Info>
      **Pro & Scale users** get priority support for generation issues.
    </Info>
  </Accordion>

  <Accordion title="Can I get a demo or onboarding call?">
    **Not for individual Starter/Pro plans** — the platform is designed to be self-service.

    **For Enterprise:**

    * Onboarding assistance available
  </Accordion>

  <Accordion title="Where can I find help articles and guides?">
    You're in the right place! Our documentation covers:

    * [Getting Started guide](/introduction/getting-started)
    * [Credit system explanation](/introduction/credits)
    * Tips & tricks
    * Feature deep-dives

    Can't find what you need? Email support — we're here to help.
  </Accordion>
</AccordionGroup>

***

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@getfloa.com">
    Get help from our team (responses within 24 hours)
  </Card>

  <Card title="Browse Documentation" icon="book" href="/introduction/getting-started">
    Explore guides, tutorials, and best practices
  </Card>

  <Card title="Join the Community" icon="users" href="#">
    Connect with other Floa creators (coming soon)
  </Card>

  <Card title="Feature Requests" icon="lightbulb" href="mailto:support@getfloa.com">
    Suggest new features or improvements
  </Card>
</CardGroup>